At Fíana Health, your satisfaction is important to us. We have a 30-day return policy,
meaning you have 30 days from the date you receive your item to request a return.
Returns
To be eligible for a return, your item must be in the same condition as when you received it, unused and in its original packaging. A receipt or proof of purchase is required.
To initiate a return, please contact us at info@fianahealth.ie. Returns must be sent to:
Fíana Health
Coolisduff, Kilmaine,
Co. Mayo
Ireland
F31 YX40
If your return is approved, we will send you a return shipping label and instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
For any questions about returns, feel free to email us at info@fianahealth.ie.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
We do not accept returns on:
Sale items or gift cards
Please contact us if you are unsure about a specific item’s eligibility for return.
Perishable goods (e.g., food or supplements once opened)
Custom or personalised products
Personal care goods (e.g., opened beauty products)
Hazardous materials, flammable liquids, or gases
Exchanges
The fastest way to exchange an item is to return the original item (if approved), and make a separate purchase for the replacement.
European Union 14-Day Cooling-Off Period
If your order is being shipped within the European Union, you have the right to cancel or
return your order within 14 days, for any reason and without justification. As with all returns, the item must be in the same condition as when received—unused, in its original
packaging, with proof of purchase.
Refunds
Once we’ve received and inspected your return, we’ll let you know whether the refund has
been approved. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card
provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have
not received your refund, please contact us at info@fianahealth.ie.
